Checkout and Account Error Message
We’re aware of an issue causing an error message when attempting to subscribe via the website or view payment information with account settings due to a third-party issue. This is currently being investigated and we hope to have a fix very soon.
In the meantime, if you wish to subscribe please download the mobile/tablet app and purchase a subscription using an in-app payment instead.
Mobile / Tablet App Version 5.9.7
In recent weeks we have made several fixes and improvements to the mobile/tablet app so please make sure you’re using the latest version for the best experience. These include:
- New live updates for your favourite player's live matches on your lock screen. Read more here. (link the word “here” to the favourite player alerts article)
- Bug fixes on casting with Chromecast and Watch From Beginning feature
- Improved landscape layouts throughout the app
- Updates to how landscape mode works on mobile. To watch in landscape, simply tap the full screen button in the bottom right of the video player and then rotate your device to watch in landscape mode. Then rotate your device to exit landscape mode
- Fixes for streaming issues and battery usage issues
Google Play subscription issues
We’re aware that some users may have experienced issues with Premium access 3 days after subscribing via the Android app. This is currently being investigated but if you are impacted by this issue please consider resubscribing via the Tennis TV website instead for the time being.
Also, if you are impacted and haven’t received an automatic refund after 5-10 days then please submit a ticket via our chatbot on this page and we will investigate this further..